Nicolas - Customer Support & Operations Specialist with 5+ years of experience

Provided technical support and customer assistance in multiple roles, resolving complex issues.

Coordinated shipments, returns, and international moving processes for various clients.

Delivered specialized technical support including device troubleshooting, replacements, and appointments.

Handled booking, transportation, and customs documentation for international relocations.

Efficient tickets management for an online technology store in the U.S., Back Office management., Shipments and returns coordination., Specialized technical support provision on demand., Escalations resolution in complex cases., Operational support and advice to agents in need of assistance.

Coordination of international moving processes for clients relocating to and from Colombia., Customs documentation management., Bookings with shipping lines and airlines, optimizing transport times and costs., Domestic and local transport coordination., Local warehousing services coordination.

Immediate assistance to customers with issues in home security equipment., Process replacement of defective devices., Scheduling of specialized technical appointments as needed., Identify missing devices on customer systems and close a sale.