This is my profileContact via CazVidNicolas
Customer Support & Operations Specialist with 5+ years of experience
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Competencies
Provided technical support and customer assistance in multiple roles, resolving complex issues.
Coordinated shipments, returns, and international moving processes for various clients.
Delivered specialized technical support including device troubleshooting, replacements, and appointments.
Handled booking, transportation, and customs documentation for international relocations.
Proficient in Microsoft 365, Power BI, Zendesk, and Salesforce for various operational tasks.
Education
Languages
Summary
Bilingual professional with extensive experience in customer service, technical support, and operational coordination across logistics and back office functions.
Key Achievements
- Managed efficient ticket and back office operations at BACK MARKET AGENT.
- Coordinated international moving processes, optimizing transport times and costs for AGE N C I A D E C A R G A AVIATUR.
- Provided bilingual technical support, handling device replacements and scheduling appointments at TELEPERFORMANCE COLOMBIA.
Experience
Agent
Efficient tickets management for an online technology store in the U.S., Back Office management., Shipments and returns coordination., Specialized technical support provision on demand., Escalations resolution in complex cases., Operational support and advice to agents in need of assistance.
INTERNATIONAL MOVING COORDINATOR
Coordination of international moving processes for clients relocating to and from Colombia., Customs documentation management., Bookings with shipping lines and airlines, optimizing transport times and costs., Domestic and local transport coordination., Local warehousing services coordination.
BILINGUAL TECHNICAL SUPPORT AGENT
Immediate assistance to customers with issues in home security equipment., Process replacement of defective devices., Scheduling of specialized technical appointments as needed., Identify missing devices on customer systems and close a sale.