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Nicolas
Customer Service & Sales Professional with 10+ Years Experience
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Competencies
Provided assistance, support, and technical help to customers across various roles.
Demonstrated exceptional persuasion, quick learning, and multi-line phone operation skills.
Conducted cold calls, advised customers on services, and managed sales processes.
Utilized Avaya software, Excel, and performed technical support in customer service contexts.
Handled credit card collections and worked extensively with predictive dialers.
Education
Languages
Summary
Experienced in customer support, sales, and technical assistance with over 10 years in the field, passionate about helping people.
Key Achievements
- Accumulated over 8 years in customer service with diverse roles across multiple companies
- Gained 2 years of sales experience, including cold calling and customer advice
- Proficient in customer support, collections, technical assistance, and project management
Experience
Customer Service Representative
Customer Service Representative
customer service and set up for repair
Customer Service Representative
customer service and assist customer with tech support
account adviser and customer service
received payment and advised customer on best service for money
Sales Representative
cold calls to homes that were hit with hail and storms
Customer Service Representative & collections Citibank
credit card collections, Extensive history with predictive dialer, Customer focused
Customer Service and Sales
Customer Service and Sales
Customer Service Representative
Call center metrics decoding aptitude
Sales representative
project manager, Exceptional customer support