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Nicolas
Customer Service Representative
Currículo em vídeo
Contato
Competências
Provided assistance, support, and technical help to customers across various roles.
Demonstrated exceptional persuasion, quick learning, and multi-line phone operation skills.
Conducted cold calls, advised customers on services, and managed sales processes.
Utilized Avaya software, Excel, and performed technical support in customer service contexts.
Handled credit card collections and worked extensively with predictive dialers.
Formação acadêmica
Idiomas
Resumo
Experienced in customer support, sales, and technical assistance with over 10 years in the field, passionate about helping people.
Principais conquistas
- Accumulated over 8 years in customer service with diverse roles across multiple companies
- Gained 2 years of sales experience, including cold calling and customer advice
- Proficient in customer support, collections, technical assistance, and project management
Experiência
Customer Service Representative
Customer Service Representative
customer service and set up for repair
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customer service and assist customer with tech support
account adviser and customer service
received payment and advised customer on best service for money
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cold calls to homes that were hit with hail and storms
Customer Service Representative & collections Citibank
credit card collections, Extensive history with predictive dialer, Customer focused
Customer Service and Sales
Customer Service and Sales
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Call center metrics decoding aptitude
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project manager, Exceptional customer support