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Customer Service Supervisor with 10+ years of call center experience
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Competencies
Oversaw call center teams, ensuring quality service and effective staff support.
Supervised commercial personnel, coordinated client outreach, and maintained product flow in various markets.
Performed aircraft maintenance and automotive mechanical work, utilizing tools and technical knowledge.
Managed teams, assigned tasks, coordinated meetings, and handled administrative duties across roles.
Proficient in English with strong communication skills to facilitate instruction and coordination.
Education
Languages
Summary
Experienced supervisor and technician with a background in call centers, sales, mechanical work, and project coordination.
Key Achievements
- Supervised personnel in charge of call centers at Team World Service and FDE Group.
- Provided training and support to call center staff, improving team performance.
- Directed commercial and operational activities, including client follow-up and sales at Papelbol-Castell and Dream House Real Estate.
Experience
Call Center Operator
General Coordinator
Cashier – Salesperson
Cashier – Salesperson
Ice Skating Instructor
Automotive Mechanic Technician
Sales Executive
Supervisor – American Call Center Operator
Supervise personnel in charge of the call center, Provide assistance, training, and support to said workers at customer service.
Supervisor
Supervisor
American Call Center Operator – Supervisor
Supervise personnel in charge of the call center, Provide assistance, training, and support to said workers at bank services.
Mechanical Assistant
Mechanical Assistant
Sales Supervisor – Commercial Manager
Supervision of the company’s commercial personnel, Assignment of tasks and missions for better market reach, Coordination of work, Personnel evaluation, Staff training, Coordinate meetings and offer company services, Seek new clients, Maintain contact and/or follow-up with clients to address their needs, Maintain the commercial flow of the product in the business market.
Maintenance Technician
Owner Manager – Real Estate Agent
Supervise company personnel, Assign tasks and missions for better market reach, Coordinate work, Provide training, Handle administrative tasks, Coordinate meetings, Offer company services, Maintain contact and follow-up with clients to address their needs, Maintain the commercial flow of properties in the real estate market, Property acquisition for marketing, Assignment of tasks for editing and writing texts to advertise and showcase said properties, Closing sales.
Virtual Assistant
Data Entry to update several client’s portals
Aircraft Maintenance Technician
Provide Maintenance to the company’s aircrafts in order to keep them airworthy