Multifaceted professional with extensive supervisory and technical experience | CazVid

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Nicolas Villarroel Uriona

Cochabamba, Cochabamba, Bolivia

Customer Service Supervisor with 10+ years of call center experience

  • Supervised personnel in charge of call centers at Team World Service and FDE Group.
  • Provided training and support to call center staff, improving team performance.
  • Directed commercial and operational activities, including client follow-up and sales at Papelbol-Castell and Dream House Real Estate.
Customer Service & Supervision
Expert
Oversaw call center teams, ensuring quality service and effective staff support.
Sales & Commercial Management
Advanced
Supervised commercial personnel, coordinated client outreach, and maintained product flow in various markets.
Mechanical & Technical Skills
Intermediate
Performed aircraft maintenance and automotive mechanical work, utilizing tools and technical knowledge.
Administrative & Leadership Skills
Advanced
Managed teams, assigned tasks, coordinated meetings, and handled administrative duties across roles.
Languages & Communication
Intermediate
Proficient in English with strong communication skills to facilitate instruction and coordination.

Languages

English
Advanced
Spanish
Advanced
2008
Call Center Operator
Planet Pizza
2009
General Coordinator
Elicam Srl.
Nov 2009 - Jun 2010
Cashier – Salesperson
180º S.A.
2011
Cashier – Salesperson
RadioShack
2012
Ice Skating Instructor
La Pista S.R.L
2014
Automotive Mechanic Technician
PRUDENCIO Master Cars
Nov 2014 - Oct 2015
Sales Executive
Integrated Electronic Security – SEI
Nov 2015 - May 2016
Supervisor – American Call Center Operator
Team World Service
Supervise personnel in charge of the call center, Provide assistance, training, and support to said workers at customer service.
Jun 2016 - Dec 2016
Supervisor
Conam Ltda.
Dec 2016 - Dec 2017
Supervisor
VIBE SRL
Feb 2018 - Jul 2018
American Call Center Operator – Supervisor
FDE Group
Supervise personnel in charge of the call center, Provide assistance, training, and support to said workers at bank services.
Aug 2018 - Nov 2018
Mechanical Assistant
Specialized Aeronautical Services SAE
Feb 2019 - Jul 2019
Mechanical Assistant
Amaszonas
Oct 2019 - Oct 2020
Sales Supervisor – Commercial Manager
Papelbol-Castell
Supervision of the company’s commercial personnel, Assignment of tasks and missions for better market reach, Coordination of work, Personnel evaluation, Staff training, Coordinate meetings and offer company services, Seek new clients, Maintain contact and/or follow-up with clients to address their needs, Maintain the commercial flow of the product in the business market.
Nov 2020 - Oct 2021
Maintenance Technician
Specialized Aeronautical Services SAE
Nov 2021
Owner Manager – Real Estate Agent
Dream House Real Estate
Supervise company personnel, Assign tasks and missions for better market reach, Coordinate work, Provide training, Handle administrative tasks, Coordinate meetings, Offer company services, Maintain contact and follow-up with clients to address their needs, Maintain the commercial flow of properties in the real estate market, Property acquisition for marketing, Assignment of tasks for editing and writing texts to advertise and showcase said properties, Closing sales.
March 2024 - September 2024
Virtual Assistant
Next Door Alliance
Data Entry to update several client’s portals
Aug 2024
Aircraft Maintenance Technician
Boliviana de Aviación
Provide Maintenance to the company’s aircrafts in order to keep them airworthy
🎓
Natural Learning Corporation Institute
English Interpreter
2002
🎓
Golden Bridge Corporation Institute “OBM”
English Interpreter
2007
🎓
Army Educational Unit (La Paz)
Bachelor’s Degree in Humanities
2007
🎓
Bolivian Catholic University
4 Semesters in Law
Completed 2009
🎓
Simon Bolivar Institute of Automotive Mechanics
Automotive Mechanic Technician
Completed 2010
🎓
University of Los Andes
6 Semesters in Automotive Engineering
Completed 2013
🎓
CIAC Training & Aviation Services – TAS
Aircraft Maintenance Technician
2020

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