Experienced professional with a strong background in customer service, team leadership, and community outreach. Skilled in operational management, strategic planning, and technical software applications.
Provided customer support and assistance across various roles, including customer service agent and community outreach.
Supervised and coordinated teams at SOLVO S.A.S, including strategic reflection, conflict management, and operational oversight.
Handled data analysis tasks and maintained data privacy standards in roles involving customer and operational data.
Conducted translation and interpretation services ensuring clear communication and customer satisfaction.
SOLVO S.A.S
Customer service, Translation, Customer satisfaction, Attention to detail, Coaching, Data Privacy
SOLVO S.A.S
Relationship creation, Remote Leadership, Conflict management, Multi-Department Leadership, Team management, Strategic reflection, Time management and optimization, QA and coaching, Strategic planning, Relationship development, Operational management, Data analysis and leadership skills, Social and...
SUTHERLAND S.A.S
Customer service, User database software management, Access to and management of information and instructional materials in English, Sales (telephone products, plans, technological equipment)
ACCESAR S.A.S
Store creation, Product entry and update, Store support
BACHELOR'S DEGREE
SYSTEMS ENGINEERING
LANGUAGE STUDY: ENGLISH (Virtual)
APPS PROGRAMMING (Virtual)
COACH PROGRAM COURSE
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