This is my profileContact via CazVidNicole
Customer Service & Team Leadership with 8+ years of multi-sector experience
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Competencies
Provided customer support and assistance across various roles, including customer service agent and community outreach.
Supervised and coordinated teams at SOLVO S.A.S, including strategic reflection, conflict management, and operational oversight.
Handled data analysis tasks and maintained data privacy standards in roles involving customer and operational data.
Conducted translation and interpretation services ensuring clear communication and customer satisfaction.
Proficient in software applications like Excel, PowerPoint, PowerBI, and CRM tools to support data management and presentations.
Education
Languages
Summary
Experienced professional with a strong background in customer service, team leadership, and community outreach. Skilled in operational management, strategic planning, and technical software applications.
Key Achievements
- Led multi-department teams at SOLVO S.A.S, developing strategic planning and operational management skills.
- Managed customer relations and translation services, enhancing client satisfaction and attention to detail.
- Supported community campaigns at local government, promoting environmental awareness and civic engagement.
Experience
Interpreter
Customer service, Translation, Customer satisfaction, Attention to detail, Coaching, Data Privacy
Team Leader
Relationship creation, Remote Leadership, Conflict management, Multi-Department Leadership, Team management, Strategic reflection, Time management and optimization, QA and coaching, Strategic planning, Relationship development, Operational management, Data analysis and leadership skills, Social and...
Costumer Service Agent
Customer service, User database software management, Access to and management of information and instructional materials in English, Sales (telephone products, plans, technological equipment)
Business Practice
Store creation, Product entry and update, Store support