NICOLE - Multilingual Customer Service and Hospitality Professional with 6+ Years of Experience

Lima, Lima Province, Peruen

Designed engaging Spanish lessons tailored to individual student needs, enhancing learning outcomes.

Organized and executed monthly events at Viajero Kokopelli Barranco, improving guest satisfaction and engagement.

Published on CazVid

Summary

Dynamic professional with over 6 years of experience in customer service, language instruction, and hospitality. Skilled in event planning, ticketing systems, and delivering personalized experiences. Committed to excellence and continuous growth.

Key Achievements

Completed A320 aircraft training, ensuring safety and service excellence as a Cabin Crew Trainee.
Provided exceptional customer service and sales support at LATAM Airlines and Belmond Perurail, increasing customer loyalty.
Developed dynamic English and Spanish lessons for diverse age groups, fostering effective language acquisition.

Skills

Customer ServiceExpert

Proven ability to deliver personalized, attentive service that enhances client satisfaction and loyalty.

Language InstructionAdvanced

Skilled in teaching Spanish and English through dynamic methods, catering to diverse learner needs.

Event Planning & ManagementIntermediate

Experienced in creating and coordinating events and activities to improve guest experiences.

Communication & Interpersonal SkillsAdvanced

Effective communicator with a talent for building rapport and understanding client and student needs.

Reservation & Ticketing Systems

Experience

Spanish Teacher

Baselang

March 2023 - Now

Teach Spanish to students from all over the world, Prepare the lessons according to their requests, Explain the grammar and pronunciation with dynamic activities.

Experience Lead

Viajero Kokopelli Barranco

March 2023 - Present

Create a perfect environment for all the guests, Be aware of their needs and make them feel at home, Prepare activities and events for the hostel, Create the monthly event planner and communicate it to all the staff.

Cabin Crew Trainee

SKY AIRLINE - A320

Training period, based on studying the functions and technical methods to give a great experience of safeness to all our passengers.

Sales Executive

BELMOND PERURAIL

Accompany the passengers during all the buying process, giving them a warm treat experience., Inform, sale, and receive requests about the sold tickets.