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Multilingual Customer Service and Hospitality Professional with 6+ Years of Experience
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Competencies
Proven ability to deliver personalized, attentive service that enhances client satisfaction and loyalty.
Skilled in teaching Spanish and English through dynamic methods, catering to diverse learner needs.
Experienced in creating and coordinating events and activities to improve guest experiences.
Effective communicator with a talent for building rapport and understanding client and student needs.
Proficient in Amadeus, Sabre, and Microsoft Office suite for efficient booking and customer data management.
Education
Languages
Summary
Dynamic professional with over 6 years of experience in customer service, language instruction, and hospitality. Skilled in event planning, ticketing systems, and delivering personalized experiences. Committed to excellence and continuous growth.
Key Achievements
- Designed engaging Spanish lessons tailored to individual student needs, enhancing learning outcomes.
- Organized and executed monthly events at Viajero Kokopelli Barranco, improving guest satisfaction and engagement.
- Completed A320 aircraft training, ensuring safety and service excellence as a Cabin Crew Trainee.
- Provided exceptional customer service and sales support at LATAM Airlines and Belmond Perurail, increasing customer loyalty.
- Developed dynamic English and Spanish lessons for diverse age groups, fostering effective language acquisition.
Experience
Spanish Teacher
Teach Spanish to students from all over the world, Prepare the lessons according to their requests, Explain the grammar and pronunciation with dynamic activities.
Experience Lead
Create a perfect environment for all the guests, Be aware of their needs and make them feel at home, Prepare activities and events for the hostel, Create the monthly event planner and communicate it to all the staff.
Cabin Crew Trainee
Training period, based on studying the functions and technical methods to give a great experience of safeness to all our passengers.
Sales Executive
Accompany the passengers during all the buying process, giving them a warm treat experience., Inform, sale, and receive requests about the sold tickets.
Customer attendant and Sales executive
Manage a warm and careful treat with the passengers, Attend to their requests of change tickets or cancellations., Receive and analyze the special cases, apply the protocols to find the best way to help our clients.
English Teacher
Share English knowledge to kids from kinder to elementary school., Prepare dynamic basic and intermediate level lessons to make a greater and easier way to learn.