Dedicated customer service representative with experience in dispute resolution, booking management, and sales support across multiple companies.
Provided support and resolution to customer issues across multiple companies.
Performed dispute diligence tasks at UBIQUITY GLOBAL SERVICES, ensuring proper resolution processes.
Managed booking processes for SITEL, including refunds and customer scheduling.
Assisted in cross sales activities, supporting client acquisition and retention efforts at TDCX.
UBIQUITY GLOBAL SERVICES
Dispute diligence
TDCX
Crossed sales representative, Customer service specialist
SITEL
Booking management, Refunds
COMMERCIAL ADVISORY AND OPERATIONS TECHNICIAN IN FINANCIAL INSTITUTIONS
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Processed refunds at SITEL, ensuring customer requests were handled accurately and efficiently.
