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Nicole
Customer service representative
Contato
Competências
Provided support and resolution to customer issues across multiple companies.
Performed dispute diligence tasks at UBIQUITY GLOBAL SERVICES, ensuring proper resolution processes.
Managed booking processes for SITEL, including refunds and customer scheduling.
Assisted in cross sales activities, supporting client acquisition and retention efforts at TDCX.
Processed refunds at SITEL, ensuring customer requests were handled accurately and efficiently.
Formação acadêmica
Idiomas
Resumo
Dedicated customer service representative with experience in dispute resolution, booking management, and sales support across multiple companies.
Principais conquistas
- Handled dispute diligence tasks at UBIQUITY GLOBAL SERVICES.
- Provided customer service and crossed sales at TDCX, managing client interactions and sales processes.
- Managed bookings and refunds at SITEL, ensuring customer satisfaction and process accuracy.
Experiência
Customer service representative
Dispute diligence
Customer Service Representative
Crossed sales representative, Customer service specialist
Customer Service Representative
Booking management, Refunds