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Noelia
Customer Service Representative with extensive support and sales experience
Video resume
Customer Service Representative
Call Center
Contact
San José, San José, Costa Rica
Available on CazVid
Competencies
Customer SupportAdvanced
Provided technical and general customer support in a call center setting, addressing diverse client needs.
Sales & RetentionIntermediate
Handled sales and retention efforts, focusing on customer satisfaction and account retention.
CollectionsIntermediate
Managed collections processes, including follow-ups and debtor engagement.
Communication SkillsAdvanced
Effectively communicated with clients and team members to resolve issues and promote services.
Technical SupportIntermediate
Provided technical assistance to customers, improving issue resolution times.
Summary
Experienced call center agent skilled in technical support, sales, retention, and collections, currently studying engineering.
Key Achievements
- Gained diverse experience in technical support, sales, retention, and collections
- Demonstrated strong knowledge of customer service in call center environments
- Developed communication and problem-solving skills across multiple support functions
Skills
Customer SupportSales & RetentionCollectionsCommunication SkillsTechnical Support
Published on CazVid - May 17, 2026