Noelia - Customer Service Representative with extensive support and sales experience

San José, San José, Costa Ricaen

Gained diverse experience in technical support, sales, retention, and collections

Demonstrated strong knowledge of customer service in call center environments

Published on CazVidVideo interview available

Summary

Experienced call center agent skilled in technical support, sales, retention, and collections, currently studying engineering.

Developed communication and problem-solving skills across multiple support functions

Customer SupportAdvanced

Provided technical and general customer support in a call center setting, addressing diverse client needs.

Sales & RetentionIntermediate

Handled sales and retention efforts, focusing on customer satisfaction and account retention.

CollectionsIntermediate

Managed collections processes, including follow-ups and debtor engagement.

Communication SkillsAdvanced

Effectively communicated with clients and team members to resolve issues and promote services.

Technical SupportIntermediate

Provided technical assistance to customers, improving issue resolution times.