Dedicated professional with experience in customer service, booking management, and confidentiality. Skilled in communication, organization, and delivering exceptional support in busy environments.
Skilled in addressing customer inquiries, resolving issues, and ensuring positive experiences across various channels.
Proficient in handling reservation systems, email communication, and data entry tasks efficiently.
Capable of managing multiple tasks simultaneously, ensuring timely completion and operational efficiency.
Effective in verbal and written communication, facilitating clear information exchange with clients and colleagues.
City of Cape Town
Handling customer queries via phone, email and walk-ins providing information on rates, availability and requirements.. Managed daily bookings for halls and resorts, captured reservations, issued confirmations, and updated booking register.. Maintained accurate booking records on Excel, Outlook, Word,SAP and prepared daily attendance report.. Managed refunds processing by capturing details on spreadsheet and submitting to the relevant department to ensure timely payouts.
Supercare
Sweeping, mopping, vacuuming, and polishing floors.. Cleaning toilets, staff rooms, entrances, windows, and other store areas.. Restocking cleaning supplies and reporting when supplies are low.. Using cleaning equipment and chemicals safely according to procedures.. Assisting with deep-cleaning tasks according to the store's cleaning schedule.. Maintaining a neat and professional appearance and interacting politely with customers when needed.. Following workplace health and safety and hygiene standards.
Electrical Engineering Heavy Current
Matric
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Demonstrates initiative and team coordination skills in busy environments, supporting team objectives.