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EPWP Clerk at City of Cape Town
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Competencies
Skilled in addressing customer inquiries, resolving issues, and ensuring positive experiences across various channels.
Proficient in handling reservation systems, email communication, and data entry tasks efficiently.
Capable of managing multiple tasks simultaneously, ensuring timely completion and operational efficiency.
Effective in verbal and written communication, facilitating clear information exchange with clients and colleagues.
Demonstrates initiative and team coordination skills in busy environments, supporting team objectives.
Education
Summary
Dedicated professional with experience in customer service, booking management, and confidentiality. Skilled in communication, organization, and delivering exceptional support in busy environments.
Key Achievements
- Efficiently managed daily bookings and reservations, ensuring smooth operations for halls and resorts.
- Provided comprehensive customer service via multiple channels, enhancing client satisfaction.
- Maintained confidentiality and compliance with POPIA, safeguarding sensitive information.
Experience
EPWP Clerk
Handling customer queries via phone, email and walk-ins providing information on rates, availability and requirements.. Managed daily bookings for halls and resorts, captured reservations, issued confirmations, and updated booking register.. Maintained accurate booking records on Excel, Outlook, Word,SAP and prepared daily attendance report.. Managed refunds processing by capturing details on spreadsheet and submitting to the relevant department to ensure timely payouts.
Cleaner
Sweeping, mopping, vacuuming, and polishing floors.. Cleaning toilets, staff rooms, entrances, windows, and other store areas.. Restocking cleaning supplies and reporting when supplies are low.. Using cleaning equipment and chemicals safely according to procedures.. Assisting with deep-cleaning tasks according to the store's cleaning schedule.. Maintaining a neat and professional appearance and interacting politely with customers when needed.. Following workplace health and safety and hygiene standards.