Ntokozo - Customer Service & Administrative Officer at Telkom

Skilled in delivering high-quality customer service in various environments.

Expert in addressing and resolving customer complaints effectively and efficiently.

Competent in maintaining accurate records and providing administrative support.

Proficient in using Microsoft Office tools for data entry and document management.

Respond to customer inquiries via phone, email, and chat.. Resolve complaints and issues professionally and promptly.. Maintain customer records and manage orders, payments, and returns.. Perform administrative duties including office materials management.. Provide product information and solutions to meet client needs.. Support internal teams through record keeping and process management.

Responded to customer enquiries via phone and email.. Managed flight reservations and assisted with self-service.. Resolved complaints and provided product information.. Handled passenger queries with efficiency and professionalism.

Addressed customer complaints and provided support solutions.. Processed transactions securely and efficiently.. Provided product information and generated sales.. Followed up on issues to ensure customer satisfaction.