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Customer Service & Administrative Officer at Telkom
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Competencies
Skilled in delivering high-quality customer service in various environments.
Expert in addressing and resolving customer complaints effectively and efficiently.
Competent in maintaining accurate records and providing administrative support.
Proficient in using Microsoft Office tools for data entry and document management.
Adept at managing time effectively to prioritize tasks and meet deadlines.
Education
Summary
Experienced Customer Service & Administrative Officer with a proven track record in enhancing customer satisfaction and resolving issues efficiently.
Key Achievements
- Resolved customer complaints and issues promptly, enhancing overall customer satisfaction.
- Maintained accurate customer records while managing orders, payments, and returns efficiently.
- Assisted with flight reservations and self-service options, streamlining the customer service process.
Experience
Customer Service & Administrative Officer
Respond to customer inquiries via phone, email, and chat.. Resolve complaints and issues professionally and promptly.. Maintain customer records and manage orders, payments, and returns.. Perform administrative duties including office materials management.. Provide product information and solutions to meet client needs.. Support internal teams through record keeping and process management.
Customer Service Representative
Responded to customer enquiries via phone and email.. Managed flight reservations and assisted with self-service.. Resolved complaints and provided product information.. Handled passenger queries with efficiency and professionalism.
Customer Service Representative
Addressed customer complaints and provided support solutions.. Processed transactions securely and efficiently.. Provided product information and generated sales.. Followed up on issues to ensure customer satisfaction.