Ntombenhle - Customer Relations Specialist with 5+ years in call center and retail

Durban, KwaZulu-Natal, South Africaen

Served as both inbound and outbound Customer Relations Consultant at BackBeat Dining Call Centre

Held multiple roles in retail and betting industries, including Hospitality and Gaming sectors

Published on CazVid

Summary

Experienced in customer relations, retail, and gaming industries with proven ability to handle multiple roles and support continuous improvement.

Key Achievements

Supported continuous improvement initiatives and retail operations at Hollywood Bets

Skills

Customer Service SkillsIntermediate

Provided customer support and resolved inquiries in call center and retail settings.

Communication SkillsIntermediate

Effectively communicated with clients and team members across various roles.

Problem SolvingIntermediate

Applied analytical skills to identify issues and support process improvements.

Computer SkillsIntermediate

Utilized Outlook, Word, PowerPoint, and Excel in daily tasks requiring organization and reporting.

Experience

Customer Relations Consultant (Inbound &amp; Outbound)

BackBeat Dining Call Centre

31 May 2016 - 30 May 2017

Cashier, Call Centre and Back of House

Debonairs Pizza New Germany

May 2017 - December 2017

Betting Clerk

Hollywood Bets

22 October 2018 - 1 July 2023

Continuous Improvement Officer (Surveillance)

Hollywood Bets

3 July 2023 - 13 September 2024

Retail Operations Support Specialist

Hollywood Bets

16 September 2024 - May 2025

Education

Elangeni TVET College

Diploma in Retail Travel

Completed 2012

Pilito Training Academy

Security Training

Global Training

First Aider

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This is my profileContact Ntombenhle

Ntombenhle - Customer Relations Specialist with 5+ years in call center and retail

Summary

Key Achievements

Skills

Experience

Customer Relations Consultant (Inbound &amp;amp; Outbound)

Cashier, Call Centre and Back of House

Betting Clerk

Continuous Improvement Officer (Surveillance)

Retail Operations Support Specialist

Education

Elangeni TVET College

Pilito Training Academy

Global Training

More candidates in this field

Customer Relations Consultant (Inbound & Outbound)