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Customer Relations Consultant (Inbound & Outbound)
Contact
Durban, KwaZulu-Natal, South Africa
Available on CazVid
Competencies
Customer Service SkillsIntermediate
Provided customer support and resolved inquiries in call center and retail settings.
Communication SkillsIntermediate
Effectively communicated with clients and team members across various roles.
Problem SolvingIntermediate
Applied analytical skills to identify issues and support process improvements.
Computer SkillsIntermediate
Utilized Outlook, Word, PowerPoint, and Excel in daily tasks requiring organization and reporting.
Education
Diploma in Retail Travel
Elangeni TVET College
Completed 2012
Security Training
Pilito Training Academy
First Aider
Global Training
Summary
Experienced in customer relations, retail, and gaming industries with proven ability to handle multiple roles and support continuous improvement.
Key Achievements
- Served as both inbound and outbound Customer Relations Consultant at BackBeat Dining Call Centre
- Held multiple roles in retail and betting industries, including Hospitality and Gaming sectors
- Supported continuous improvement initiatives and retail operations at Hollywood Bets
Experience
Customer Relations Consultant (Inbound & Outbound)
BackBeat Dining Call Centre
31 May 2016 - 30 May 2017
Cashier, Call Centre and Back of House
Debonairs Pizza New Germany
May 2017 - December 2017
Betting Clerk
Hollywood Bets
22 October 2018 - 1 July 2023
Continuous Improvement Officer (Surveillance)
Hollywood Bets
3 July 2023 - 13 September 2024
Retail Operations Support Specialist
Hollywood Bets
16 September 2024 - May 2025
Skills
Customer Service SkillsCommunication SkillsProblem SolvingComputer Skills
Published on CazVid - May 17, 2026