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General Assistant
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Competencies
Exceptional verbal and written communication abilities to engage customers and convey information clearly.
Proven ability to resolve issues promptly, ensuring high customer satisfaction and loyalty.
Efficiently prioritizes tasks to handle high-pressure environments and meet deadlines consistently.
Experience in presenting products persuasively and conducting follow-ups to maximize sales opportunities.
Knowledge of FAIS, FICA, and POPIA regulations, ensuring adherence in daily operations.
Education
Summary
Motivated professional skilled in customer engagement, sales, and operational support, committed to enhancing customer satisfaction and business growth.
Key Achievements
- Enhanced customer satisfaction through prompt issue resolution at 1st Class Internet Cafe, improving overall service quality.
- Successfully contacted and persuaded prospective clients as a Telesales Agent, increasing product adoption.
- Streamlined daily operations at the internet cafe, contributing to increased productivity and workflow efficiency.
- Built strong customer relationships through active listening and empathy, fostering loyalty and repeat business.
- Maintained compliance with industry regulations (FAIS, FICA, POPIA), ensuring operational integrity.
Experience
General Assistant
Supporting daily operations, ensuring smooth workflow and increasing overall productivity., Enhancing customer satisfaction with timely response to inquires and resolving issues promptly., Respond to telephone, email and in-person customer inquires., Fostering a positive work environment through proactive problem-solving approaches., Processing payments and manage cash transactions accurately., Maintain a clean and organized work environment.
Telesales Agent
Contacted prospective customers to present and explain products (DSTV Insurance)., Delivered persuasive sales talks using prepared scripts., Conducted thorough follow-ups with potential clients to maintain engagement levels, resulting in increased conversion rates from lead to sale., Handled client objections and maintained professionalism., Updated client records on Clarity system and ensured data accuracy.