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Obed
Customer Service & Quality Assurance Specialist with 9+ years in BPO
Video resume
Customer Service Representative
Being working for the BPO industry for over 9 years in which I have cover different positions such as customer service representative and technical support and as well I have been working as quality assurance for the same BPO industry in which I was responsible for the quality of the interaction and for the services provided to our customer as well I did some report and Datta collection and provide coaching and feedback to our representatives and provide trainings to our outliers.
Contact
Managua, Managua, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Handled customer interactions and support, ensuring customer satisfaction and issue resolution.
Quality AssuranceAdvanced
Oversee the quality of customer interactions, providing feedback, coaching, and training to improve service standards.
Data Collection & ReportingIntermediate
Created reports and gathered data to analyze service performance and support decision-making.
Training & DevelopmentIntermediate
Conducted training sessions and provided feedback to representatives to enhance their skills.
Summary
Experienced BPO professional with over nine years in customer service, technical support, and quality assurance roles, skilled in coaching, training, and data analysis.
Key Achievements
- Served in various roles including Customer Service, Technical Support, and Quality Assurance over nine years
- Managed quality of customer interactions and provided coaching, feedback, and training to representatives
- Developed reports and data collection processes to monitor service quality and performance
Skills
Customer ServiceQuality AssuranceData Collection & ReportingTraining & Development
Published on CazVid - Jul 3, 2025