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Customer Service Professional with Administrative Support Skills
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Competencies
Expertise in engaging customers, addressing inquiries, and ensuring positive interactions.
Skilled in managing bookings, reservations, and front desk operations efficiently.
Strong ability to convey information clearly and professionally in diverse settings.
Capable of prioritizing tasks effectively under pressure to meet deadlines.
Education
Languages
Summary
Dedicated professional with hands-on experience in guest relations, bookings, and customer inquiries. Currently pursuing Business Management, eager to contribute to team success and operational efficiency.
Key Achievements
- Provided exceptional front desk service, enhancing guest satisfaction at Goodsleep Guesthouse.
- Efficiently managed bookings and reservations, ensuring smooth operations.
- Handled customer inquiries and resolved issues promptly, improving overall customer experience.
Experience
Receptionist
Managed front desk operations and welcomed guests professionally. Handled customer inquiries and provided excellent customer service. Managed bookings and reservations. Answered and directed phone calls. Maintained a clean and organised reception area