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Technical Support Specialist with 5 years in customer service and social media
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Competencies
Delivered comprehensive technical support across diverse platforms, resolving hardware and software issues.
Provided front-line assistance to customers, ensuring high satisfaction via multiple communication channels.
Managed social media channels to address inquiries, monitor feedback, and promote product engagement.
Trained and supervised Tier 1 agents, improving support quality and team collaboration.
Education
Languages
Summary
Dedicated support specialist with over 5 years of experience in technical troubleshooting, customer service, and social media management. Skilled in resolving complex issues, mentoring teams, and enhancing customer engagement across telecom and healthcare industries.
Key Achievements
- Provided technical support for Verizon customers, resolving hardware, software, and connectivity issues via calls and online channels.
- Enhanced customer satisfaction by efficiently troubleshooting blood glucose monitoring products and managing social media inquiries at LifeScan.
- Mentored Tier 1 support agents, promoting skill development and maintaining high service quality standards.
Experience
Back Office Agent
Delivered technical support and troubleshooting for Verizon customers, addressing hardware, software, and connectivity issues through calls and online communication, Ensured high-quality service by resolving customer issues efficiently, maintaining high levels of customer satisfaction
TechSupport Expert
Provided customer service and technical support for users of blood glucose monitoring products, specializing in social media platforms (Facebook, Twitter, Instagram) to assist customers in real-time., Assisted in managing customer inquiries and troubleshooting product issues via email, live chat,...