Oliver - Technical Support Specialist with 5 years in customer service and social media

Bogotá, Bogota D.C., ColombiaRemoteen

Provided technical support for Verizon customers, resolving hardware, software, and connectivity issues via calls and online channels.

Enhanced customer satisfaction by efficiently troubleshooting blood glucose monitoring products and managing social media inquiries at LifeScan.

Contact via CazVid

Published on CazVidOpen to remote

Summary

Dedicated support specialist with over 5 years of experience in technical troubleshooting, customer service, and social media management. Skilled in resolving complex issues, mentoring teams, and enhancing customer engagement across telecom and healthcare industries.

Key Achievements

Mentored Tier 1 support agents, promoting skill development and maintaining high service quality standards.

Skills

Technical SupportExpert

Delivered comprehensive technical support across diverse platforms, resolving hardware and software issues.

Customer ServiceAdvanced

Provided front-line assistance to customers, ensuring high satisfaction via multiple communication channels.

Social Media ModerationIntermediate

Managed social media channels to address inquiries, monitor feedback, and promote product engagement.

Mentoring & TrainingIntermediate

Trained and supervised Tier 1 agents, improving support quality and team collaboration.

Languages

English

Experience

Back Office Agent

Verizon

08/2021 - 01/2022

Delivered technical support and troubleshooting for Verizon customers, addressing hardware, software, and connectivity issues through calls and online communication, Ensured high-quality service by resolving customer issues efficiently, maintaining high levels of customer satisfaction

TechSupport Expert

LifeScan

Provided customer service and technical support for users of blood glucose monitoring products, specializing in social media platforms (Facebook, Twitter, Instagram) to assist customers in real-time., Assisted in managing customer inquiries and troubleshooting product issues via email, live chat,...