Experienced customer support representative with a strong background in troubleshooting, sales, and team leadership across tech and retail industries.
Extensive experience in providing support, troubleshooting, and resolving customer issues.
Performed technical troubleshooting for computers, phones, tablets, and network devices.
Promoted to supervisor at TeleTech, managing team operations and scheduling.
Conducted sales campaigns and activated equipment for major tech brands.
HMF21
Troubleshoot customer tech problems, Resolve issues related to computers, phones, tablets, modems, internet, networks, software, Answer customer questions to learn about their situation, Diagnose and provide clear advice on what the user can do to solve their problem, Log information about the...
SSG
Performed hard and soft sales for Crate and Barrel campaign, Worked as a collections agent for Bread Financial campaign
Intugo
Provided basic troubleshooting for clients, Ensured customer service was restored
Cow-Worx
Activated different equipment for Apple, Sony, and Microsoft, Processed manual activations when auto activation failed, Ensured sales goals and deadlines were met or exceeded, Provided effective customer service and coordinated communications between customer and management
Bachelor's degree
Developed proficiency in typing speeds to support customer data logging and documentation.
TeleTech
Helped customers track their packages in transit, Provided assistance to new agents, Promoted to supervisor, responsible for team management and scheduling
TCIM
Helped customers with accounts at Qwest, Promoted to Auditor, responsible for monitoring calls and ensuring compliance