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HMF
Customer Support Specialist with 5+ years in tech & retail
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Competencies
Extensive experience in providing support, troubleshooting, and resolving customer issues.
Performed technical troubleshooting for computers, phones, tablets, and network devices.
Promoted to supervisor at TeleTech, managing team operations and scheduling.
Conducted sales campaigns and activated equipment for major tech brands.
Developed proficiency in typing speeds to support customer data logging and documentation.
Education
Languages
Summary
Experienced customer support representative with a strong background in troubleshooting, sales, and team leadership across tech and retail industries.
Key Achievements
- Promoted from agent to supervisor at TeleTech, overseeing team management and scheduling
- Handled technical troubleshooting and customer issues across multiple support roles
- Activated equipment for major brands like Apple, Sony, and Microsoft, ensuring sales targets were met
Experience
Technical Support Representative
Troubleshoot customer tech problems, Resolve issues related to computers, phones, tablets, modems, internet, networks, software, Answer customer questions to learn about their situation, Diagnose and provide clear advice on what the user can do to solve their problem, Log information about the...
Sales Agent
Performed hard and soft sales for Crate and Barrel campaign, Worked as a collections agent for Bread Financial campaign
Tech Support Agent
Provided basic troubleshooting for clients, Ensured customer service was restored
Activations Agent
Activated different equipment for Apple, Sony, and Microsoft, Processed manual activations when auto activation failed, Ensured sales goals and deadlines were met or exceeded, Provided effective customer service and coordinated communications between customer and management
Universal and National Tracking Agent
Helped customers track their packages in transit, Provided assistance to new agents, Promoted to supervisor, responsible for team management and scheduling
VG Agent And Auditor/ QA
Helped customers with accounts at Qwest, Promoted to Auditor, responsible for monitoring calls and ensuring compliance