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Omar
Customer Service & Retention Specialist with 10 years in B2B and B2C
Video resume
CSR,Retention,B2B,Sales
Inbound calls to help customers with their issues,payments and tracking orders.Retained customers from canceling a recurring products.
Contact
Guadalajara, Jalisco, México
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Handled inbound calls dealing with customer issues, payments, and order tracking.
Retention StrategiesAdvanced
Worked on retaining customers and preventing cancellations of recurring products.
Outbound CallingIntermediate
Performed outbound calls to engage customers and promote retention efforts.
Communication SkillsAdvanced
Communicated effectively to resolve customer issues and promote services.
Problem SolvingIntermediate
Identified customer issues and provided solutions in a fast-paced environment.
Summary
Experienced customer service representative with 10 years of expertise in B2B and B2C support, specializing in customer retention and issue resolution.
Key Achievements
- Provided inbound customer support for payments, order tracking, and issue resolution.
- Successfully retained customers and prevented cancellations of recurring products.
- Accumulated a decade of experience in customer service, retention, and outbound calling.
Skills
Customer ServiceRetention StrategiesOutbound CallingCommunication SkillsProblem Solving
Published on CazVid - Jul 3, 2025