Dedicated customer service professional with over 8 years of experience providing technical and client support, fluent in English and Spanish, and skilled in a range of technical tools and soft skills.
Extensive experience assisting customers, resolving account and payment issues, and communicating effectively.
Provided troubleshooting for billing, apps, networking, and technical issues for clients and employees.
Conducted bilingual customer support and translation for electrical installations.
Utilized HTML, CSS, JavaScript, JSON, and REST APIs in technical support contexts.
FOUNDEVER
Customer Representative assisting customers with account issues, Troubleshooting billing and technical support
DOORDASH
Customer service representative and technical support agent, In charge in providing technical support and payments to drivers
TECHMAHINDRA
In charge of providing technical support with apps and networking
SYKES GROUP
Bilingual customer service agent in charge of making and placing orders by telephone to clients, In charge of solving problems with clients' accounts and payment statements
baccalaureate degree
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In charge of industrial electrical installations such as motion sensors, Installer of electrical and automated conveyors and customer service manager, English to Spanish language translator
