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Customer Service & Technical Support Specialist with 8+ years in client service industry
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Competencies
Extensive experience assisting customers, resolving account and payment issues, and communicating effectively.
Provided troubleshooting for billing, apps, networking, and technical issues for clients and employees.
Conducted bilingual customer support and translation for electrical installations.
Utilized HTML, CSS, JavaScript, JSON, and REST APIs in technical support contexts.
Demonstrated team leadership skills and organizational strengths in customer service and technical roles.
Education
Languages
Summary
Dedicated customer service professional with over 8 years of experience providing technical and client support, fluent in English and Spanish, and skilled in a range of technical tools and soft skills.
Key Achievements
- Provided technical support and customer service across multiple companies including FOUNDEVER, DOORDASH, TECHMAHINDRA, and SYKES GROUP.
- Handled technical troubleshooting for billing, app issues, and networking, demonstrating diverse technical expertise.
- Led language translation for electrical installations, facilitating bilingual communication and operations.
Experience
Customers Service Representative
Customer Representative assisting customers with account issues, Troubleshooting billing and technical support
Customer Service Representative
Customer service representative and technical support agent, In charge in providing technical support and payments to drivers
Customer service agent and tech support agent
In charge of providing technical support with apps and networking
Bilingual Customer Service
Bilingual customer service agent in charge of making and placing orders by telephone to clients, In charge of solving problems with clients' accounts and payment statements
industrial electrical installer
In charge of industrial electrical installations such as motion sensors, Installer of electrical and automated conveyors and customer service manager, English to Spanish language translator