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Customer Service & Operations Specialist with diverse support experience
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Competencies
Provided billing, technical support, and general customer service through chat and voice channels.
Supervised and led production teams, ensuring high performance standards.
Conducted audits, real-time monitoring, and generated reports to optimize operations.
Facilitated team huddles and delivered feedback to improve team performance.
Education
Languages
Summary
Experienced in customer engagement, team leadership, and operational process improvement.
Key Achievements
- Led high-performance teams as Engagement Coach at Startek
- Managed live customer interactions across multiple channels in various roles
- Developed operational reports and conducted audits to support quality assurance
Experience
ENGAGEMENT COACH
Leading as a production engagement supervisor, driving high performance teams.
QUALITY ADVOCATE
CHAT SPECIALIST
Efficiently managing live chats with customers, providing billing assistance, technical support, sales, and general customer service.
VOICE SPECIALIST
Handling inbound and outbound calls, addressing customers inquiries, troubleshooting, sales, billing and follow-ups.