Experienced bilingual professional with extensive background in customer support, hospitality management, and food & beverage services. Proven ability to communicate effectively with diverse clients and oversee service operations.
Delivered bilingual support to international clients, resolving issues and maintaining high satisfaction levels.
Fluent in English and Spanish, used to provide customer assistance and support in various roles.
Supervised hotel restaurant operations, managed staff, schedules, and ensured quality standards.
Handled guest in-room dining orders, including special requests, and coordinated deliveries according to standards.
24-7 Intouch
Assisted property owners, managers, and hotels in using a vacation rental platform to set prices, create promotions, and increase visibility., Managed reservations, updated listings, and ensured correct configurations to maximize client revenue., Collaborated with internal departments to resolve...
Teleperformance
Delivered customer support in English and Spanish for international clients., Handled inquiries, resolved issues, and guided customers to effectively solve incidents., Consistently met performance indicators and maintained high levels of customer satisfaction.
AR HOTELES
Supervise the service provided in the hotel restaurant, always focused on meeting all quality standards, meeting and exceeding the expectations of guests and external and internal customers., Shift staff management, report news of payroll of fixed and eventual personnel, make staff schedules, make...
FOUR SEASONS HOTEL BOGOTA
Hotel management technologist
High School with commercial emphasis
Managed staff schedules, reported payroll, and coordinated services in hospitality settings.
Take guest in-room dining orders by telephone, FS chat and FS App and entering orders into the Micros including any special needs or requests and coordinate deliver of orders according to the Standards., Coordinate amenity deliver by ensuring that all requests are received.
FOUR SEASONS HOTEL CASA MEDINA