Orlando is a young, enthusiastic professional from Mexico with a strong interest in customer service, virtual assistance, and collections. He values positive work environments and is eager to utilize his bilingual skills in a variety of roles.
Interested in handling customer inquiries and providing support to enhance client satisfaction.
Aiming to assist with administrative tasks remotely, supporting business operations.
Skilled in speaking both English and Spanish to facilitate effective communication with diverse clients.
Interested in participating in collection campaigns, managing accounts and recovery activities.
CCSI
Collections Agent, 1 year of experience on this department. Until now.
BEST LEAD SOLUTION
As team lead I have under my charge 7 representatives., I have worked in to reports, feedbacks, listening calls, etc., I really liked to use as a motivation to all my agents if they reach the goal I invite them breakfast next day, I also have used like give them a little more time on their breaks or lunches like 15 more minutes but that was depends of manager in charge of.
Bachillerato trunco o en curso
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