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Orlando
Customer Service & Virtual Assistance with multilingual communication skills
Video resume
Contact
Competencies
Interested in handling customer inquiries and providing support to enhance client satisfaction.
Aiming to assist with administrative tasks remotely, supporting business operations.
Skilled in speaking both English and Spanish to facilitate effective communication with diverse clients.
Interested in participating in collection campaigns, managing accounts and recovery activities.
Education
Summary
Orlando is a young, enthusiastic professional from Mexico with a strong interest in customer service, virtual assistance, and collections. He values positive work environments and is eager to utilize his bilingual skills in a variety of roles.
Key Achievements
- Expressed enthusiasm for customer service, virtual assistance, and collections campaigns, indicating a versatile skill set and interest in multiple roles.
- Demonstrated language proficiency in English and Spanish, highlighting bilingual communication abilities essential for diverse client interactions.
- Aspired to work in positive environments, reflecting a professional attitude and eagerness to contribute effectively in team settings.
Experience
Bilingual Agent
Collections Agent, 1 year of experience on this department. Until now.
Team Leader
As team lead I have under my charge 7 representatives., I have worked in to reports, feedbacks, listening calls, etc., I really liked to use as a motivation to all my agents if they reach the goal I invite them breakfast next day, I also have used like give them a little more time on their breaks or lunches like 15 more minutes but that was depends of manager in charge of.