This is my profileContact via CazVid
Oscar
Agent
Video resume
Agent
I hsve around 20 years of expirience in call center i been working as an operation manager, LOB Manager, and now as billingual smagen, in foundever for his premium account verizon, collection in CCSI and now for workswell setlling appointments to customer in us for a locksmith
Contact
Ojo de Agua, México, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Extensive experience in assisting customers and managing client relationships in call center environments.
Operations ManagementAdvanced
Led call center operations, including team coordination and process improvements.
Bilingual CommunicationIntermediate
Conducted customer interactions and support in both English and Spanish.
Appointment SettingIntermediate
Currently responsible for scheduling technician appointments in the locksmith industry.
Summary
Experienced call center operations and customer service specialist with 20 years in the industry, now focusing on appointment setting and technical support roles.
Key Achievements
- Held multiple roles including Operation Manager, LOB Manager, and bilingual Specialist at Foundever
- Managed collections processes for Verizon in CCSI
- Currently appointment setting for locksmith services in the US
Skills
Customer ServiceOperations ManagementBilingual CommunicationAppointment Setting
Published on CazVid - Jul 3, 2025