Experienced in client interactions, technical troubleshooting, and high-volume communication roles across BPO and technical support sectors. Bilingual proficiency enhances service delivery and customer relations.
Delivered respectful and honest customer interactions, ensuring satisfaction through profile adjustments and issue resolution.
Facilitated clear communication with clients in bilingual settings, managing inquiries and providing appropriate solutions.
Assisted customers with connectivity, data access, network failures, and cloud migration issues.
Performed outbound calls to promote CRM apps, leveraging customer service skills to identify needs and generate interest.
CONTAC CENTER & BPO
Was in charged of taking new claims for automotive, property, workers compensation, and liability claims., Gathering each insured information correctly and properly and correctly submitting the claim for our insured's needs.
OneStar solutions
Doing Over 250 outbound calls per day, cold calling for CRM app to better business for prospects, selling skills its a plus and customer services skills to comprehend each customer's needs.
Baxter México S.A. de C.V
My role in this area was to provide assistance on a wide variety of issues, including connection issues, data access, network failures, slow PC performance, and cloud migration.
Teleperformance
Recollecting customers information for account openings and making payments as well as service connections acquiring customers confidence., Taking inbound messages regarding a customers needs for payment methods, late payment options, account information and issues do to over payments, over...
Licenciatura trunca o en curso
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