Experienced supervisor skilled in managing customer service teams, resolving escalations, and fostering positive work environments.
Applied customer service skills to address escalations and ensure positive interactions.
Led and developed teams to promote operational excellence and team cohesion.
Managed multiple responsibilities to optimize team performance and customer satisfaction.
Focused on developing team members' skills to improve service quality.
Alorica
Addressed escalated customer complaints and implement solutions to restore satisfaction., Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction., Worked on the development of each team member to promote excellent customer service., Verified that each interaction was a great experience for both the customer and the representative.
Nacional SA
Ensured all jobs were completed correctly and accurately., Provided appropriate supervision, including leadership, safety responsibility, teamwork, operational discipline, positive work environment, and performance management.
NO DEGREE
HIGH SCHOOL DIPLOMA
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