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Customer Service Supervisor with 8+ years in Team Leadership & Client Relations
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Competencies
Applied customer service skills to address escalations and ensure positive interactions.
Led and developed teams to promote operational excellence and team cohesion.
Managed multiple responsibilities to optimize team performance and customer satisfaction.
Focused on developing team members' skills to improve service quality.
Education
Languages
Summary
Experienced supervisor skilled in managing customer service teams, resolving escalations, and fostering positive work environments.
Key Achievements
- Supervised customer service teams at Alorica, enhancing client satisfaction through complaint resolution and team development.
- Handled high-volume inquiries during peak periods, reducing wait times and improving customer experience.
- Provided leadership and supervision at Nacional SA, ensuring accurate completion of operational tasks and fostering a positive work environment.
Experience
Customer Service Supervisor
Addressed escalated customer complaints and implement solutions to restore satisfaction., Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction., Worked on the development of each team member to promote excellent customer service., Verified that each interaction was a great experience for both the customer and the representative.
Area Supervisor
Ensured all jobs were completed correctly and accurately., Provided appropriate supervision, including leadership, safety responsibility, teamwork, operational discipline, positive work environment, and performance management.