Oscar - Operations Supervisor with experience in customer service and sales

Bogotá, Bogota D.C., Colombiaen

Managed performance indicators including CSAT, QA, AHT, and Adherence for international accounts.

Led training and professional development processes to enhance team capabilities.

Published on CazVid

Summary

Experienced in managing customer service and sales teams, with a focus on operational excellence and continuous improvement.

Key Achievements

Implemented operational strategies to meet commercial and service objectives.

Skills

Leadership & ManagementAvanzado

Directed teams, made decisions, and developed talent to optimize team performance.

Operational ManagementAvanzado

Controlled processes, analyzed data, and monitored performance metrics for operational excellence.

Corporate RelationsIntermedio

Maintained effective communication, resolved conflicts, and ensured customer orientation.

Digital CompetenciesAvanzado

Managed CRM systems like Salesforce and used AI and automation tools such as ChatGPT, Text Blaze, and Microsoft 365.

Performance Monitoring

Experience

Operations Supervisor

Foundever Colombia

November 2017 - September 2025

Responsible for coordinating, training, and supervising customer service and sales teams for international accounts., Full management of performance indicators (CSAT, QA, AHT, Adherence) and implementation of continuous improvement plans., Analysis of operational metrics and preparation of...