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Operations Supervisor with experience in customer service and sales
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Competencies
Directed teams, made decisions, and developed talent to optimize team performance.
Controlled processes, analyzed data, and monitored performance metrics for operational excellence.
Maintained effective communication, resolved conflicts, and ensured customer orientation.
Managed CRM systems like Salesforce and used AI and automation tools such as ChatGPT, Text Blaze, and Microsoft 365.
Monitored operational metrics and prepared reports for senior management.
Education
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Summary
Experienced in managing customer service and sales teams, with a focus on operational excellence and continuous improvement.
Key Achievements
- Managed performance indicators including CSAT, QA, AHT, and Adherence for international accounts.
- Led training and professional development processes to enhance team capabilities.
- Implemented operational strategies to meet commercial and service objectives.
Experience
Operations Supervisor
Responsible for coordinating, training, and supervising customer service and sales teams for international accounts., Full management of performance indicators (CSAT, QA, AHT, Adherence) and implementation of continuous improvement plans., Analysis of operational metrics and preparation of...