Oscar - Customer Service & Collections Specialist with 4+ years in service and finance

Applied problem-solving skills to manage customer complaints and provide support.

Used Microsoft Office and Google Sheets to organize and track financial and support data.

Engaged in negotiation and personalized teaching, demonstrating effective verbal and written communication.

Managed multiple tasks including customer issues, financial reporting, and teaching schedules.

Applied problem-solving skills to handle customer complaints effectively, documenting each case in Microsoft Word to maintain detailed records., Organized technical support cases in Google Sheets, categorizing issues for easier escalation and follow-up.

Utilized Microsoft Excel to review, prioritize, and organize accounts with overdue payments., Created detailed financial reports using Excel to track the status of collections and outstanding accounts.

Utilized Microsoft Excel to track payment arrangements and document interactions., Leveraged strong communication skills to discuss and negotiate payment terms.

Conducted English language classes for various proficiency levels., Utilized virtual and in-person teaching methods to accommodate diverse student needs., Provided personalized support and feedback to students.