This is my profileContact via CazVidOscar
Customer Service & Collections Specialist with 4+ years in service and finance
Contact
Competencies
Applied problem-solving skills to manage customer complaints and provide support.
Used Microsoft Office and Google Sheets to organize and track financial and support data.
Engaged in negotiation and personalized teaching, demonstrating effective verbal and written communication.
Managed multiple tasks including customer issues, financial reporting, and teaching schedules.
Designed and delivered English language lessons tailored to various proficiency levels.
Education
Languages
Summary
Experienced in handling customer interactions, financial account management, and education with strong organizational and communication skills.
Key Achievements
- Handled customer complaints effectively and documented cases in Microsoft Word at Alorica.
- Created detailed financial reports and managed overdue accounts using Excel at Xerox/HCLTech.
- Taught English to diverse students utilizing virtual and in-person methods at Academia Europea.
Experience
Customer Service Representative
Applied problem-solving skills to handle customer complaints effectively, documenting each case in Microsoft Word to maintain detailed records., Organized technical support cases in Google Sheets, categorizing issues for easier escalation and follow-up.
OTC Collector Representative
Utilized Microsoft Excel to review, prioritize, and organize accounts with overdue payments., Created detailed financial reports using Excel to track the status of collections and outstanding accounts.
Collector Representative
Utilized Microsoft Excel to track payment arrangements and document interactions., Leveraged strong communication skills to discuss and negotiate payment terms.
English Teacher
Conducted English language classes for various proficiency levels., Utilized virtual and in-person teaching methods to accommodate diverse student needs., Provided personalized support and feedback to students.