Experienced IT support engineer skilled in managing cloud services, user accounts, and technical troubleshooting across diverse platforms and industries.
Proficient in managing Office 365 applications, support, and troubleshooting for organizations.
Experienced in providing support for Google Workspace Suite, including domain management and user assistance.
Skilled in supporting Azure cloud services and managing Active Directory accounts and groups.
Extensive hands-on experience resolving internet, email, server, and hardware issues.
Cognizant
Handling calls for patients that needed transport and interpreting services, Speaking with Case Managers, Adjusters, Field investigators, and attorneys, Providing support and solutions on the processes for the patients, Scheduling transport, Dispatching and providing support for the drivers,...
Telus
Providing support for the Google Workspace Suite, Upselling skills, Using CRM, Providing Google Workspace support, Support for Domains, DNS, adding txt records and others
Concentrix
Providing software installation support, Advance Office 365 support, Selling new HP products, Giving friendly customer support to elder people
Teleperformance
Providing internet support, Providing Phone support (VOiP), Providing Cable support
Licenciatura
Familiar with CRM tools and ServiceNow for ticket management and user account provisioning.
The Functionary
Azure and AD DS support, Providing solutions for users with their accounts, Using ServiceNow to create, open, resolve, and close incoming tickets, Creating new accounts, OUs, and new groups, Monitoring servers, receiving failure server reports, Adding printers for users, VPN Installation and...
Hostpapa
Providing different customer support and Tech support assistance for companies, Resolving small business email and domain problems, Checking HTML, PHP, and WordPress plugins, Email configuration, Providing security protocol for websites and email (SSL, SSL/TLS, SPF, DKIM and DMARC), Supporting our...