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Osiris
IT Support Specialist with 5+ years of technical expertise
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Competencies
Proficient in managing Office 365 applications, support, and troubleshooting for organizations.
Experienced in providing support for Google Workspace Suite, including domain management and user assistance.
Skilled in supporting Azure cloud services and managing Active Directory accounts and groups.
Extensive hands-on experience resolving internet, email, server, and hardware issues.
Familiar with CRM tools and ServiceNow for ticket management and user account provisioning.
Education
Languages
Summary
Experienced IT support engineer skilled in managing cloud services, user accounts, and technical troubleshooting across diverse platforms and industries.
Key Achievements
- Managed email and domain issues for clients at Hostpapa, ensuring security protocols like SSL, SPF, DKIM, and DMARC were correctly implemented.
- Provided comprehensive support for Google Workspace, Office 365, and Azure, resolving user account and system issues across multiple platforms.
- Handled IT and tech support requests across various organizations, including server monitoring, account management, and hardware/software troubleshooting.
Experience
Health Insurance Account
Handling calls for patients that needed transport and interpreting services, Speaking with Case Managers, Adjusters, Field investigators, and attorneys, Providing support and solutions on the processes for the patients, Scheduling transport, Dispatching and providing support for the drivers,...
Google Support
Providing support for the Google Workspace Suite, Upselling skills, Using CRM, Providing Google Workspace support, Support for Domains, DNS, adding txt records and others
Upsell
Providing software installation support, Advance Office 365 support, Selling new HP products, Giving friendly customer support to elder people
Tech support
Providing internet support, Providing Phone support (VOiP), Providing Cable support
IT Analyst and Technical Support Engineer L1.5
Azure and AD DS support, Providing solutions for users with their accounts, Using ServiceNow to create, open, resolve, and close incoming tickets, Creating new accounts, OUs, and new groups, Monitoring servers, receiving failure server reports, Adding printers for users, VPN Installation and...
IT support
Providing different customer support and Tech support assistance for companies, Resolving small business email and domain problems, Checking HTML, PHP, and WordPress plugins, Email configuration, Providing security protocol for websites and email (SSL, SSL/TLS, SPF, DKIM and DMARC), Supporting our...