Osmar is a dedicated logistics coordinator and customer service specialist with extensive experience in operational monitoring, investigation, and support. Adept at multi-tasking, problem-solving, and maintaining effective communication to ensure seamless service delivery.
Skilled in coordinating delivery routes, tracking shipments, and optimizing logistics operations.
Experienced in handling customer inquiries, investigations, and providing effective support across multiple channels.
Capable of diagnosing issues quickly and implementing solutions to ensure operational continuity.
Proficient in preparing detailed reports and maintaining clear communication with stakeholders.
Lean Solutions Group
Monitored and tracked delivery routes, ensuring timely updates on delays, early arrivals, standbys, and reschedules to maintain operational efficiency., Compiled and submitted detailed bi-hourly reports on route statuses, providing real-time insights and improving decision-making processes., Maintained constant communication with field managers, drivers, contractors, and store teams to ensure smooth operations and quick resolution of any issues., Managed inbound calls from customers, drivers, contractors, and store personnel, addressing delivery status updates, modifications, and other logistical concerns., Collaborated with field managers to create and modify routes, optimizing delivery schedules while meeting customer needs and operational goals., Generated daily reports on route completions, highlighting key performance metrics and offering summaries to evaluate daily route performance and identify areas for improvement.
Telus International
Conducted investigations regarding account takeovers and fraudulent activities on the members' accounts., Assisted and followed up with involved parties via email., Assisted members with general account change requests, like email changes, adding two-step verification, etc., Developed security skills such as attention to detail, critical thinking, problem-solving, and time management.
Intouch CX
Assisted an Emergency Line for a transportation service via phone calls, emails, and chats., Assisted reporters such as law enforcement, attorneys, and investigators with investigations about emergency reports., Created reports, updated records on a database, and followed up with involved parties through all communication channels., Worked as part of an Escalation and Resolutions Team for over 2 years., Temporarily worked with the training department by assisting new trainees as part of the Floor Support Team., Developed soft skills such as empathy, emotional intelligence, and communication.
HIGH SCHOOL DIPLOMA
ARCHITECTURE
Discover other professionals with similar experience
Nearsol
Provided technical support to customers for a website and an app., Provided support to customers with billing and delivery inquiries., Worked as part of an Escalation and Resolutions Team for almost one year., Temporarily worked with the training department by assisting new trainees as part of the Floor Support Team., Developed customer service and technical support skills such as active listening, patience, willingness to learn, etc.
