Demonstrated experience with Microsoft Office.
Demonstrated experience with Google Workspace.
TELEPERFORMANCE S.A.
Provided Tier 1 technical support to English-speaking customers in the technology sector around the world., Resolved technical issues related to mobile and devices troubleshooting., Maintained customer satisfaction and exceeded KPIs (First Call Resolution, AHT)., Handled billing situations related to subscriptions and purchases., Team monitoring by reviewing overall team’s KPIs beside the team leader looking for areas of improvement.
High School Diploma
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