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Osorio
Technical Support Agent
Contato
Bogotá,Bogota D.C.,Colombia
Disponível na CazVid
Competências
Microsoft OfficeIntermediate
Demonstrated experience with Microsoft Office.
Google WorkspaceIntermediate
Demonstrated experience with Google Workspace.
Formação acadêmica
High School Diploma
Colegio Oriental N°26
Completed 2019
Idiomas
enNative
Experiência
Technical Support Agent
TELEPERFORMANCE S.A.
Aug 2023 - Dec 2024
Provided Tier 1 technical support to English-speaking customers in the technology sector around the world., Resolved technical issues related to mobile and devices troubleshooting., Maintained customer satisfaction and exceeded KPIs (First Call Resolution, AHT)., Handled billing situations related to subscriptions and purchases., Team monitoring by reviewing overall team’s KPIs beside the team leader looking for areas of improvement.
Habilidades
Microsoft OfficeGoogle Workspace
Publicado na CazVid - 17 de mai. de 2026