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Project Manager with 8+ years in software development
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Competencies
Directed project planning, execution, and completion within scope and budget.
Oversaw all phases of software development from requirement gathering to deployment.
Facilitated communication between clients, team members, and upper management.
Introduced workflow enhancements to optimize project efficiency.
Education
Summary
Dedicated project manager with over 8 years of experience leading software development projects, implementing process improvements, and managing client relationships.
Key Achievements
- Led multiple project teams through full software development lifecycle, ensuring timely delivery.
- Implemented process improvements that enhanced team productivity and code quality.
- Managed client relationships and coordinated stakeholder communication across projects.
Experience
Customer Service Team Lead
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns., Provided primary customer support to internal and external customers., Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.