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Language & Customer Service Coach with Diverse Experience in Education and Client Support
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Competencies
Utilized effective communication skills to instruct, resolve issues, and provide customer support across multiple roles.
Collaborated with colleagues, supervised teams, and supported training initiatives to enhance group performance.
Managed multiple projects, coordinated events, and maintained structured workflows in fast-paced environments.
Handled customer inquiries, resolved issues, and ensured positive client experiences in various service roles.
Education
Languages
Summary
Multifaceted professional experienced in language coaching, customer service, team supervision, and event planning, dedicated to delivering tailored solutions and fostering engaging experiences.
Key Achievements
- Designed and implemented tailored lesson plans for language learners at E4CC
- Led customer service department and improved team performance at HSA and Alorica
- Organized and executed events and weddings, managing vendors and client expectations at Akila Producciones
Experience
English Coach
Provided personalized language instruction to individuals, Designed and implemented tailored lesson plans, Conducted one-on-one and group sessions, Created an engaging learning environment, Assessed progress and offered constructive feedback
Supervisor
In charge of the customer service department, Provided resolutions to complex situations with customers, Followed up with customers directly, Provided constant support to the team
Trainer
In charge of the training and nesting period for new hires, Followed up with new hires after the nesting period, Provided constant workshops and reinforcements
Temp Supervisor/Floor Support
Managed and boosted team performance, Provided necessary tools to the team, Developed team abilities
Retention Specialist - Sirius XM
Provided accurate plans and services according to customers' needs, Resolved billing and payment issues, Highlighted service benefits and offered promotions
Temp Supervisor
Improved team performance by providing effective feedback, Checked effective payroll process
Wedding and Events Planner
Conceptualized, organized, and executed events and weddings, Collaborated with clients and artists, Managed vendor relationships and budgeting
Customer Service Representative - Sam's Club
Provided information about company policies, Resolved customer issues related to online orders