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IT Support Specialist at Velaphanda Trading & Projects
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Competencies
Proficient in diagnosing and resolving hardware, software, and network issues, ensuring minimal downtime.
Experienced in managing user accounts, groups, and OUs, optimizing user access and security protocols.
Skilled in installing, configuring, and troubleshooting various IT hardware and software components.
Capable of managing network cabling, patching, and basic troubleshooting to maintain connectivity.
Experienced in managing client interactions, scheduling, and administrative tasks to support organizational operations.
Education
Summary
Motivated IT technician with proven skills in system security, network infrastructure, and user support, complemented by administrative experience in healthcare and trading sectors.
Key Achievements
- Configured antivirus software enhancing system security.
- Maintained and supported network infrastructure ensuring operational efficiency.
- Managed Active Directory users and groups, streamlining user access management.
- Installed and troubleshot hardware/software, reducing downtime.
- Provided technical support, improving overall IT service delivery.
Experience
Junior IT Technician Intern
Configured antivirus software to protect IT systems. Maintained network infrastructure including cables and patching. Managed Active Directory users, groups, OUs, and password resets. Installed and configured hardware and software. Set up email accounts and telephone systems. Supported desktops, laptops, and printers. Tested and monitored software performance
Dental Assistant
Managed patient scheduling and reception duties. Maintained medical records and billing support. Prepared treatment rooms and assisted dentist during procedures. Handled calls and general administrative support