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Technical Support Specialist at Serfigsa
Contact
Diriamba, Carazo Department, Nicaragua
Available on CazVid
Competencies
Empathy and Active ListeningIntermediate
Skilled in understanding client needs and providing tailored technical assistance.
Time ManagementIntermediate
Efficiently prioritizes tasks to meet deadlines in fast-paced support environments.
Analytical SkillsIntermediate
Capable of analyzing technical issues and identifying effective solutions.
Technological KnowledgeIntermediate
Familiar with current technologies relevant to IT support and systems management.
Education
Ing. Sistemas de la información
Universidad Casimiro Sotelo
Completed 2024
Summary
Dedicated IT support technician with hands-on experience at Serfigsa, strong interpersonal skills, and a solid foundation in information systems engineering. Eager to contribute to technology solutions and support teams.
Key Achievements
- Provided technical support to improve system functionality and user satisfaction at Serfigsa
- Gained hands-on experience in ICT technology during internship, contributing to team projects
- Developed strong problem-solving skills through active troubleshooting and analysis
- Enhanced customer service by applying empathy and active listening skills
Experience
Oficial de Soporte Técnico
Serfigsa
2024 - Present
Pasante de tecnología
Serfigsa
2023 - 2023
Skills
Empathy and Active ListeningTime ManagementAnalytical SkillsTechnological Knowledge
Published on CazVid - Jun 2, 2026