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Otto
Technical Support Specialist at Serfigsa
Contato
Diriamba, Carazo Department, Nicaragua
Disponível na CazVid
Competências
Empathy and Active ListeningIntermediate
Skilled in understanding client needs and providing tailored technical assistance.
Time ManagementIntermediate
Efficiently prioritizes tasks to meet deadlines in fast-paced support environments.
Analytical SkillsIntermediate
Capable of analyzing technical issues and identifying effective solutions.
Technological KnowledgeIntermediate
Familiar with current technologies relevant to IT support and systems management.
Formação acadêmica
Ing. Sistemas de la información
Universidad Casimiro Sotelo
Completed 2024
Resumo
Dedicated IT support technician with hands-on experience at Serfigsa, strong interpersonal skills, and a solid foundation in information systems engineering. Eager to contribute to technology solutions and support teams.
Principais conquistas
- Provided technical support to improve system functionality and user satisfaction at Serfigsa
- Gained hands-on experience in ICT technology during internship, contributing to team projects
- Developed strong problem-solving skills through active troubleshooting and analysis
- Enhanced customer service by applying empathy and active listening skills
Experiência
Oficial de Soporte Técnico
Serfigsa
2024 - Present
Pasante de tecnología
Serfigsa
2023 - 2023
Habilidades
Empathy and Active ListeningTime ManagementAnalytical SkillsTechnological Knowledge
Publicado na CazVid - 2 de jun. de 2026