Versatile professional with extensive experience in medical transportation, logistics, and administrative coordination. Skilled in streamlining operations, enhancing provider relations, and delivering exceptional customer support. Adept at managing complex schedules and ensuring seamless service delivery within healthcare and transportation industries.
Expertise in organizing and managing transportation and scheduling operations efficiently.
Proven ability to assist clients, resolve issues promptly, and maintain high satisfaction levels.
Skilled in analyzing data trends and preparing detailed reports to inform decision-making.
Experienced in managing communication and relationships with service providers and stakeholders.
Call the Car
Process medical transportation requests by verifying insurance coverage and confirming trip details, including accurate addresses and routes.. Schedule and coordinate trips by assessing provider availability and assigning appropriate transportation vendors.. Manage urgent and same-day requests by negotiating schedules and rates with providers to ensure timely service.. Monitor trips in real time, providing updates and ensuring service quality according to client requirements.. Handle trip modifications and cancellations efficiently while maintaining clear communication with clients and providers.
CharterUp
Coordinated and confirmed travel itineraries with clients and drivers via phone and email, ensuring accuracy and alignment.. Verified driver and vehicle assignments at least 48 hours prior to each trip to ensure operational readiness.. Managed required documentation, including permits and Certificates of Insurance (COI), ensuring compliance with regulations.. Monitored assigned vehicles in real time to ensure timely arrivals and smooth execution of scheduled events.. Resolved service issues, including delays, vehicle malfunctions, and driver no-shows, maintaining high customer satisfaction.
ProCare
Coordinated transportation and interpreter services for injured workers under Workers’ Compensation programs, supporting medical appointments, physical therapy sessions, legal depositions, and remote services.. Verified trip details and locations by reviewing addresses and mapping routes to ensure accurate provider assignment.. Negotiated rates with service providers to align with insurance budgets while maintaining service quality.. Managed payments and resolved billing inquiries, ensuring accuracy and timely processing.
Bachelor of Business Administration
I have over three years of experience in logistic coordination, dispatch operations, and administrative support in customer service, primarily in transportation and workers' compensation services. In my most recent role as a medical transportation coordinator, I managed high volumes of trip requests, verified insurance coverage, scheduled and assigned providers, and monitored trips in real time. I also handled urgent and same-day requests, negotiated rates with providers, and ensured service quality through constant communication and problem-solving. Previously, as a transportation coordinator, I confirmed itineraries, ensured driver vehicles readiness ahead of scheduled trips, and tracked operations during live events. I regularly resolved issues such as delays, driver no-shows, and vehicle problems, always focusing on maintaining a smooth and reliable service. In my earlier role as a logistic coordinator for workers' compensation, I coordinated transportation and interpreter services for injured workers, managed documentation and billing processes, and handled payments and provider negotiation. This role strengthened my attention to details and administrative skills.
I have experience working with dispatch and coordination tools that support scheduling, real-time tracking, and communication with drivers and clients. In my previous roles, I used these systems to assign trips, monitor vehicle's location, and quickly respond to any service issues. For example, I relied on real-time tracking tools to monitor ongoing trips and proactively address delays on route change. This allowed me to communicate updates to clients and drivers, reducing uncertainty and improving overall service reliability. I also used dispatch platforms to organize and prioritize requests, ensuring that urgent or time-sensitive trips were handled first. By keeping all trip details, providers, assignments, and updates centralized in one system, I was able to minimize errors and avoid miscommunication. Additionally, I used communication tools like phone and emails alongside dispatch systems to maintain a constant contact with drivers and clients. This combination helped me to improve response times, coordinate changes efficiently, and ensure smooth operations even during high-volume periods. Overall, these tools helped me stay organized, improve communication, and increase efficiency by allowing me to make quick, informed decisions in real-time.
In one of my roles as a transportation coordinator, I faced a situation where a driver assigned to an important trip did not show up shortly before the scheduled pickup time. I needed to find a quick solution to avoid service disruption and ensure the client was picked up on time. I immediately checked for nearby available providers and prioritized those with the fastest response time and best reliability. At the same time, I contacted multiple providers to secure a replacement as quickly as possible. I also informed the client about the situation, setting clear expectations while reassuring them that I was actively resolving the issue. Once I secured a new driver, I monitored the trip in real-time to ensure everything stayed on track. I was able to assign a replacement driver quickly, and the pickup was completed with only a minimal delay. The client appreciated the communication and quick resolution, and the situation did not escalate further.
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In my role as a transportation coordinator, I frequently managed multiple dispatch requests at the same time, especially during peak hours, when several trips needed to be scheduled or adjusted simultaneously. One day, I was handling a high volume of trips, including scheduled rides, last-minute requests, and a few outgoing trips experiencing delays. I prioritized requests based on urgency and impact, from time-sensitive trips, such as immediate or same-day requests, were handled first. I then focused on trips already in progress that required interventions such as delays or driver issues. For scheduling, I verified availability quickly and assigned providers based on proximity and reliability. I also kept clear and constant communication with drivers and clients to manage expectations. To stay organized, I used a tracking system and maintained a structured workflow to avoid missing any request. As a result, I was able to successfully coordinate all trips with minimal delays, resolve issues in real time, and maintain a high level of customer satisfaction. This approach helped ensure smooth operations even under pressure.
Hello there, my name is Obedio. I'm a detail-oriented administrative and logistic coordinator with experience in medical transportations, workers' compensation support, and customer service operations. Proven ability to manage scheduling, billing processes, and provider coordination while ensuring compliance with insurance requirements and service quality standards.
Hello there, I'm a strong fit for the container dispatcher position because my experience closely aligns with the core responsibilities of dispatching, coordination, and problem-solving in a fast-paced logistic environment. I have managed high volumes of transportation requests, scheduled and assigned providers, and tracked operations in real time to ensure on-time service. In my previous roles, I regularly handled urgent and last-minute
