Experienced data analyst with a focus on reporting, visualization, and data-driven decision support.
Conducted comprehensive data analysis using statistical and analytical tools to support business insights.
Written and optimized SQL queries to extract, manipulate, and analyze large datasets for various reporting needs.
Designed and maintained dashboards and reports using tools like Tableau and Power BI to communicate findings.
Utilized Excel for data cleansing, analysis, and creating complex reports with PivotTables and macros.
Toast Inc.
Provided customer service via phone and digital Channels., Handled issue resolution and case follow-up., Met quality and satisfaction metrics.
E-commerce Platform. Parts Geek automotive
Recorded and verified data in internal systems., Handled confidential information with accuracy and responsibility.
Sprint Mobile Company
Managed sales and client acquisition., Presented products and closed sales.
Wide Open West (WOW)
Provided technical support to customers., Troubleshot hardware and software, For Phone And Internet Services.
Primary Education
Secondary Education
Systems Engineering
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Managed and coordinated data projects from initiation to completion in cross-functional teams.
Targe[link hidden]
Assisted customers and handled inquiries With a Packages And Delivery Orders.
